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Supervisory Legal Administrative Specialist (Coach)
Veterans Benefits Administration · Posted 62 days ago
Remote United States $76K – $99K Apply by Jul 20, 2026 General Legal And Kindred Administration ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
The Supervisory Legal Administrative Specialist (LAS) Coach is an integral part of the Philadelphia National Call Center (NCC). The incumbent plans and assigns work priorities for their team of 25 or less employees within the NCC and reports directly to the Philadelphia National Call Center Manager (NCCM). Working with the NCCM and other first line supervisors, the Supervisory LAS Coach supervises the overall operation of their team, recommending new ways of improving division efficiency.
What You'll Do
- →Specific duties include: Performs the administrative and personnel management functions relative to staff supervised.
- →Establish guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
- →Observes workers' performance; demonstrates and conducts work performance critiques.
- →Develops work improvement plans for the team, recommending personnel actions as necessary.
- →Provides advice and counsel to employees related to work and administrative matters.
- →Affects disciplinary measures as appropriate to the authority delegated.
- →Reviews and approves or disapproves leave requests to maintain appropriate staffing levels for the division.
- →Assures that subordinates are trained and fully comply with the provisions of all safety regulations.
- →Hears and resolves complaints from employees engaging in ADR/mediation as needed.
- →Builds and manages the workforce based on organizational goals, budget considerations and staffing needs.
- →Recruits, selects, appraises and rewards staff; acts to address performance problems.
- →The incumbent ensures performance plans for all assigned employees are properly created and utilized.
- →Utilizes the division's employee recognition and award program.
- →Mentors team employees, addresses individual learning needs and effectively offers feedback to identify and correct deficient areas.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a supervisory probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no education substitution at the GS-12 grade level.
Personality Fit
Job ID: feeaeb9b-cf31-4e33-850f-0c0732b30c23
Posted via USAJobs