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Supervisory Legal Admin Specialist
Veterans Benefits Administration · Posted 60 days ago
Remote United States $91K – $118K Apply by Jul 27, 2026 General Legal And Kindred Administration ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
The National Contact Center (NCC) is responsible for direct National customer service for the purposes of advising and providing information on benefits and rights; explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases; assisting individuals filing claims, including required evidence and how best to provide needed documentation; and resolves errors, delays, or other problems regarding Veteran's benefits.
What You'll Do
- →The primary purpose of this position is to serve as the Assistant National Contact Center Manager (ANCCM) for the National Contact Center Manager (NCCM).
- →The NCC provides customer service nationally as part of VBA enterprise contact center operations.
- →The ANCCM shares fully with the NCCM responsibility for the direction of all contact center operations.
- →As a full assistant to the NCCM, the incumbent is responsible for assisting the NCCM in providing information and assistance to Veterans, their dependents and survivors regarding their rights to benefits under laws and regulations administered by VA and other agencies.
- →The incumbent shares fully with the NCCM the responsibility for the day-to-day operation of the NCC.
- →Work Schedule: 7:00 am to 3:30pm (MST).
- →Compressed/Flexible: Not available Telework: This is a remote position.
- →Selectees will work 100% of the time in a non-VA-owned space (usually personal residence).
- →The employee's workspace must be suitable for conducting business and as such, remote employees are expected to provide a secure, distraction-free home-based worksite with reliable high speed internet connectivity.
- →Successful candidates should expect to work Monday through Friday as part of a distributed team that services 40,000 or more callers each day between the hours of 8 a.m. to 9 p.m.
- →Eastern Standard Time (EST).
- →How You'll Work: The employee will be required to travel to the closest VA Regional Office, VA Medical Center, or other VA facility for issuance of equipment, and as needed for technical support.
- →Government furnished equipment includes a laptop computer, camera, docking station, monitor screens and headset.
- →A secure VPN will be used to access Microsoft Office products and specific communications software including a soft phone to educate and connect Veterans with the benefits they have earned.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 9d93390a-c0da-4d35-b155-077fac5da954
Posted via USAJobs