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Social Science Program Specialist (Workflow Coordinator)
Veterans Health Administration · Posted 121 days ago
Remote United States $75K – $121K Apply by Jun 10, 2026 Social Science INFJINFPINTJINTP OperationsHealthcare
Apply for this job → About the Role
Serves as a Social Science Program Specialist within the Office of Mental Health Suicide Prevention, located in (Teams Operations), Veterans Crisis Line (VCL) Clinical Operations. The VCL is a 24-hour, 7 days a week, 365 days a year service aimed at connecting callers, texters and chatters, worldwide to a caring, qualified VA employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members, and their family members.
What You'll Do
- →The Crisis Operations Workflow Coordinator (WFC) provides technical expertise as a senior advisor to co-workers for VCL day-to-day operations.
- →The WFC provides the first line of consultation to Crisis Responders and Social Services Assistants.
- →The major duties of this position include but are not limited to: Monitors communication from across contact platforms (phone, chat, text).
- →Recommends or informs management if changes to existing policies/procedures, knowledge base, standard work, training, or tracking mechanisms are needed.
- →Monitors unplanned staff absences and adjusts coverage as needed.
- →Provides first line consultation to Responders/SSA's who encounter one-of-a kind or unfamiliar situations.
- →Relays information on unplanned changes and reports to supervisor/manager.
- →Provides technical expertise on wide range of issues and situations encountered in day-to-day operations.
- →Initiates and carries out contingency and emergency procedures when needed.
- →Utilizes a variety of specialized software applications to collect and record data/information.
- →Troubleshoots new and existing procedures and application.
- →Performs other duties as assigned by leadership.
- →Work Schedule: Varied work schedule to include evenings, nights, weekends and holidays to provide 24/7 call center coverage.
- →Tour will be determined after final selections and will be based on seniority.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: Work is performed while sitting at a desk, at conferences, briefings, meetings, in classrooms and the equivalent.
- ✓The work is primarily sedentary but may require prolonged standing in front of groups.
- ✓Must work multiple projects simultaneously and handle occasional high levels of stress and conflicting priorities.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: b75e4af2-b52a-4b8a-990e-038585248775
Posted via USAJobs