Job Listing
Public Affairs Specialist
Veterans Health Administration · Posted 2 days ago
About the Role
The Public Affairs Specialist/Congressional Liaison reports to the Public Affairs Chief. The Public Affairs program shapes strategic marketing and communication to increase awareness of VA Puget Sound Health Care Service's and programs among key stakeholders. This position is located at VA Puget Sound Health Care System's (VAPSHCS) Seattle campus and may require occasional travel to its eight other facilities in Western Washington.
What You'll Do
- →Duties include but are not limited to: Assigns congressional inquiries to appropriate service line(s).
- →Ensures appropriate internal stakeholders are informed, works with service lines to develop appropriate responses as necessary, keeps congressional offices informed of progress and vital patient information as necessary.
- →Archives congressional correspondence in a readily accessible format and safeguards patient privacy throughout the entire inquiry process.
- →Supporting stakeholder education through the delivery of content (e.g., printed, digital, internet, social media) that's valuable, credible and relevant.
- →Maximizing relationships with stakeholders to advance communication goals.
- →Collects/reports metrics demonstrating performance in response to inquiries.
- →Develops tracking and distribution mechanisms to optimize the inquiry resolution process for efficiency and accountability.
- →Tracks and staffing requests for information and patient complaints from a variety of sources.
- →Manages the quarterly congressional on-site briefings in collaboration with the Public Affairs Director.
- →Serves as a key Public Affairs Specialist and as an expert in digital and electronic communications, print communications, marketing and public relations strategies, products and initiatives to support Public Affairs functions that support the annual Marketing and Communication Plan.
- →Develops information and communications for use on multiple platforms within and outside of VA Puget Sound.
- →Ensures that inquiries are answered in a timely manner.
- →Develops procedures and catalogs best practices related to this role.
- →Assigns action items to appropriate service line(s) and ensures appropriate Health Systems Specialist and suspense backup personnel are informed for tracking purposes.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: bab7c8b7-baa2-4a2d-b141-b0e759acdbdd
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