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Program Specialist (Training Coordinator)
Veterans Benefits Administration · Posted 76 days ago
On-site Hartford, CT $64K – $83K Apply by Jul 8, 2026 Miscellaneous Administration And Program ESFJ Operations
Apply for this job → About the Role
As a Program Specialist (Training Coordinator), you will be assigned to the selected VA Regional Office, Fiduciary Hub. You will serve as the quality review and training coordinator for the Fiduciary Hub division. You will be responsible for analyzing data associated with national program reviews, work in progress (WIP) reviews and statistical and technical accuracy reviews (STAR). You will also be responsible for conducting local quality assurance (QA) and trainings.
What You'll Do
- →Analyzes data that reflects quality levels to determine training needs of Fid Hub employees, from Field Examiners through clerical staff.
- →Develops various quality assurance processes with emphasis on work procedures and techniques that address unique work conditions and practices.
- →Performs quality reviews and develops local operating procedures for the team to supplement regulations and directives as needed.
- →Provides management advisory services, including making planned, systematic studies of immediate and long-range training needs.
- →Utilizes technology in carrying out training programs.
- →Videotapes satellite training.
- →Computer assisted programs and computer enhanced presentations are developed for use throughout the Hub.
- →Develops methods for mentoring members of the team on the technical aspects of the job in a manner that addresses individual learning needs and effectively offers feedback to identify and correct deficient areas.
- →Advises the Fiduciary Hub Manager/Supervisor on all aspects of technical training policies, planning, review and research as related to the Instructional System Design (ISO) methodology and VBA developed training packages.
- →Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
- →The grade progression for this position is GS-11/12.
- →Work Schedule: Full-time, Monday through Friday, 8:00am - 4:30pm Compressed/Flexible: Available.
- →Telework: No -This position is not eligible for telework.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓A complete application package must be submitted by 07/08/2026: Resume, transcripts, SF-50s etc.
- ✓You will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Education must be accredited by an accrediting institution recognized by the U.S.
- ✓Department of Education to be credited towards qualifications.
- ✓Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.
- ✓Department of Education.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: cf2beed7-1426-4df7-9a53-626dbd73ce12
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