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Immigration Services Assistant (Office Automation)
Citizenship and Immigration Services · Posted today
About the Role
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Immigration Services Assistant (Office Automation), you will support the Adjudication Services Process by assisting Immigration Services Officers, manage files, databases, and correspondence; provide security checks; research and analyze data; prepare reports and provide direct service to customers.
What You'll Do
- →The responsibilities described are for the full performance level.
- →At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
- →Pre-screen various applications and submissions from USCIS customers for accuracy and completeness of initial supporting documentation and eligibility for benefits.
- →Create and/or maintain subject matter files, technical instructions, and operating procedures.
- →Perform analysis and quality control reviews on Immigration files, reports, and information systems and databases to update information and maintain data integrity.
- →Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
- →Edit and create documents/correspondence using office automation software (graphics, databases, spreadsheets, word processing) and produce highly sensitive and secure documents.
- →Serve as records custodian/liaison by managing case files for reference, and processing/conducting file movement requests.
- →Support incoming and outgoing mail operations to include inspection, processing, routing, and completion of activity logs and reports.
- →Support Immigration Services Officers (ISOs) with case pre-processing to ensure case files received into the office or referred electronically for adjudication and/or interview are timely received and prepared for adjudication action.
Requirements
- ✓Conditions of Employment: You must be a U.S.
- ✓Citizen or U.S.
- ✓Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S.
- ✓Citizenship and Immigration Services.
- ✓This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S.
- ✓Federal or Military employee serving overseas.
- ✓Probationary Period: You may be required to serve a probationary period of 1 year.
- ✓Typing Certification: Applicants must be able to type at least 40 words per minute.
- ✓You can self-certify by submitting a statement that you can type this speed.
- ✓General Office Skills: Applicants must possess knowledge of general office automation software, practices, and procedures.
- ✓Physical Demands: Applicants must be able to lift up to 50 pounds.
- ✓Motor Vehicle Operation: This position requires operation of a motor vehicle.
- ✓You must possess a current valid driver's license.
- ✓COMBINING QUALIFYING EXPERIENCE AND EDUCATION (AT THE GS-05 LEVEL ONLY): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education.
Benefits
- ★DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
- ★Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
- ★DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
- ★For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
Personality Fit
Job ID: feb1e7f9-23a3-4edb-a8b4-0415aac195d9
Posted via USAJobs