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Health Insurance Specialist
Centers for Medicare & Medicaid Services · Posted 58 days ago
Hybrid Atlanta, GA $113K – $146K Apply by Aug 7, 2026 Health Insurance Administration ENFJENFPENTPESFP MarketingOperationsCustomer Success
Apply for this job → About the Role
This position is located in the Department of Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS), Office of Communications (OC). As a Health Insurance Specialist, GS-0107-13, you will develop, implement, and manage requirements for the national Medicare toll-free telephone service contractors, including 1-800-MEDICARE call center operations.
What You'll Do
- →Develops integrated national strategies, tools, and techniques for improving telephone and Medicare beneficiary customer services.
- →Analyzes Call Center and Medicare beneficiary customer service operational data so as to establish trends and best practices for use in the development of national policies, legislation, reports, presentations, and briefings.
- →Represents CMS at meeting with telecommunications vendors, software vendors, hardware vendors, Medicare contractors, and other government agencies to assure that CMS's telecommunication requirements are understood and met.
- →Develops procedures for improving beneficiary services for telephone contacts with Medicare customers.
Personality Fit
Job ID: facb865d-5e4d-4305-ba1a-5a3b9730a01b
Posted via USAJobs