Job Listing
Guest Services Manager
Air Education and Training Command · Posted 41 days ago
About the Role
This position is Non-appropriated Fund (NAF) and will be assigned to JBSA Lackland Lodging. This is a regular part-time category position with guaranteed 20 hours per week, may work up to 40 hrs./week. Employees appointed to a regular category position are eligible for benefits.
What You'll Do
- →Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.
- →Accepts requests for reservations - group and individual, according to space availability.
- →Orders and issues non-availability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contract quarters.
- →Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for.
- →Calculates and posts charges to patrons' accounts and balances totals with control records.
- →Accepts payment, makes change, and presents departing guests checkout statements.
- →Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
- →Ensures cleanliness of lobby and reception area.
- →Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase.
- →As time permits, performs non-supervisory duties as Guest Service Representative in the lodging guest reception unit.
- →Implements corrective actions within authority to resolve work problems.
- →Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors.
- →Supports and explains management programs to subordinates.
- →Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.
Requirements
- ✓Some federal jobs allow you to substitute your education for the required experience in order to qualify.
- ✓This position does not allow for education substitution.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 5f688ca1-a5a5-4d1e-8f35-e586a24d7d41
Posted via USAJobs