Job Listing
Fleet Specialty Support Division Director
Federal Acquisition Service · Posted 1 days ago
HybridPhoenix, AZ$148K – $197KApply by Jun 10, 2026Transportation OperationsENFJCustomer SuccessTransportation
Apply for this job →About the Role
As a Fleet Specialty Support Division Director, you will provide executive leadership and oversight for customer relationship management and enterprise fleet support for GSA Fleet products and services. Location of Position: GSA, Federal Acquisition Service (FAS), Office of Fleet Management, Fleet Customer Service Center. We are currently filling one vacancy, but additional vacancies may be filled as needed.
What You'll Do
- →The Federal Acquisition Service (FAS), Office of Fleet Management, Fleet Customer Service Center is responsible for providing safe, reliable, low-cost fleet management solutions for customers to effectively and efficiently meet their missions and mandates.
- →As a Fleet Specialty Support Division Director, you will provide executive leadership and oversight for customer relationship management and enterprise fleet support for GSA Fleet products and services delivered to Federal agencies and authorized users within an assigned customer area.
- →Serve as a senior advisor on operational performance, customer satisfaction, and emerging trends that affect fleet service delivery; providing recommendations on customer support strategy, service enhancements, and program adjustments to improve compliance, efficiency, and customer satisfaction.
- →Develop and monitor service performance standards, including response times, accuracy of transactions, and resolution of customer inquiries; supporting agency readiness and operational continuity by proactively anticipating customer needs and providing tailored solutions.
- →Collaborate with internal and external stakeholders to align resources, streamline workflows and ensure agency-specific requirements are addressed; builds and maintains strong, strategic relationships with agency leadership to ensure fleet support services are aligned with mission requirements and tailored to customer priorities.
- →Monitor regulatory and policy developments to ensure compliance in all customer support operations.
Requirements
- ✓If selected, you must meet the following conditions: Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.
- ✓If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C or NonCareer SES employee in the Executive Branch, you must disclose this information to the HR Office.
- ✓Failure to disclose this information could result in disciplinary action including removal from Federal Service.
- ✓Serve a one year probationary period, if required.
- ✓Undergo and pass a background investigation (Tier 5 investigation level).
- ✓You must be granted this clearance before you can start the job.
- ✓Any applicant tentatively selected for this position will be required to submit to urinalysis to screen for illegal drug use prior to appointment.
- ✓Appointment to the position will be contingent upon a negative drug test result.
- ✓Complete a financial disclosure report to verify that no conflict, or an appearance of conflict, exists between your financial interest and this position Serve a one year supervisory or managerial probationary period, if required.
- ✓Direct Deposit of salary check to financial organization required.
- ✓Meet all eligibility criteria within 30 days of the closing date Register with the Selective Service if you are a male born after 12/31/1959 Meet time-in-grade within 30 days of the closing date, if applicable US Citizenship or National (Residents of American Samoa and Swains Island)
Benefits
- ★You will have access to many benefits including: Health insurance (choose from a wide range of plans) Life insurance coverage with several options Sick leave and vacation time, including 11 paid holidays per year Thrift Savings Plan (similar to a 401(k) plan) Flexible work schedules Transit and child care subsidies Flexible spending accounts Long-term care insurance Training and development
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 83a19904-be4e-41f5-bfc2-fdc36082cd03
Posted via USAJobs