Job Listing
FFSP Office Automation Assistant
Commander, Navy Installations Command · Posted 11 days ago
On-site Broadway Complex $64K – $70K Apply by Sep 18, 2026 Office Automation Clerical And Assistance ENFJENFPESFJISFJ Customer SuccessTransportation
Apply for this job → About the Role
This position provides office clerical & administrative support to handle a high volume of inbound customer calls for the Navy Region Southwest (NRSW) Fleet & Family Support Centers (FFSC) Centralized Scheduling Call Center. The incumbent must be able to instantly assess and respond appropriately and conscientiously to crisis situations.
What You'll Do
- →General Office Administrative Support (50%) Provides support through a wide array of assignments to include general front office administrative services in direct support of all programs that fall under the Fleet and Family Support Centers (FFSC).
- →Interacts with other service programs to ensure receipt of referral and documents; works with the Freedom of Information Act Office (FOIA) regarding requests for records and researching information in the record(s).
- →Makes routine contacts with officials of other agencies in the community.
- →Maintains the necessary documents, records, files and referral information, and similar program work.
- →Provides information to clients about the program services, requirements, and procedures.
- →Provides referral information on community resources to clients.
- →Assists clients in the use of office equipment and take responsibility to handle maintenance of equipment.
- →Conducts follow-up with clients answering any questions and aiding, as needed.
- →Receives visitors and telephone calls to the office, determines the nature of requests and directs visitors and/or callers to appropriate staff, or personally provides the information desired when routine or procedural matters of the office are involved.
- →Screens intake calls appropriately (does not conduct intake), schedules routine appointments for clients and conveys information to clients.
- →Uses diplomacy and tact in dealing with internal and external leadership, staff, and all other individuals.
- →Receives/manages requests for appointments with the supervisor/program site manager, as needed.
- →Checks on availability and confirms appointments.
- →Reschedules appointments upon requests of the supervisor/program site manager or staff member.
Requirements
- ✓This position is not in a positive education series.
Personality Fit
Job ID: 4d2865dc-c13f-46e7-a885-4648a358852c
Posted via USAJobs