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Exceptional Family Member Program Case Liaison
Commander, Navy Installations Command · Posted 58 days ago
On-site Virginia Beach, VA $30 – $34/hr Apply by May 20, 2026 Social Science INFJINFPINTJINTP HealthcareTransportation
Apply for this job → About the Role
This position is assigned to the Fleet and Family Support Center. NAS Oceana, N91. The primary purpose of this position is to serve as the installation non-clinical case worker for the Exceptional Family Member Program (EFMP). Serves as liaison to and works closely with health care professionals on provision of available services and resources at the command to ensure best possible care in accordance with community, national and Navy standards. Assists in identification of community resources.
What You'll Do
- →In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position.
- →Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience.
- →Programmatic duties comprise 40% of incumbent's time and include but are not limited to: Implements the Exceptional Family Member Program (EFMP) in the assigned Area of Responsibility (AOR) and conducts ongoing assessment of its consistency and effectiveness.
- →Identifies program needs, and challenges and presents recommendations and assistance to influence policy compliance issues.
- →Stays abreast of Department of the Navy (DON), SECNAV, OPNAV, and CNIC policies and interprets/articulates their meaning, priorities and intent.
- →Interfaces with service members and their families to identify resources and services to promote availability of EFMP to support individual needs; assisting families in assertively pursuing rights to resources available to them.
- →Collaborates with eligible families to coordinate use of the Navy services, such as Respite Care and Priority Housing.
- →Works in concert with the EFMP team to ensure the program works effectively to support families while maintaining compliance with all legal and regulatory guidance.
- →Training duties comprise 20% of incumbent's time and include but are not limited to: Participates in coordination and execution of special needs camps, support groups for EFMP families, special events and workshops coordinated by the EFMP.
- →Ensures command EFMP personnel are properly trained to provide briefings to commands that include eligibility, maintaining confidentiality, and available support services.
- →Develops, updates and maintains installation EFMP education, outreach and public affairs programs, to include awareness briefings for command, unit, community organizations, individuals and families and distinguished visitors.
- →Maintains personal records of staff training completion for review by the respective manager.
- →Case Management duties comprise 40% of incumbent's time and include but are not limited to: Communicates directly with each assigned EFMP family case upon notification of assignment to offer support services.
- →Interviews and assesses individual client and family circumstances upon and during enrollment to identify and evaluate their special needs and situational stressors, determine services for appropriate assistance, provide tailored guidance and updated information on services to improve quality of life and track progress of activity.
Requirements
- ✓This position does not have a positive education requirement.
Personality Fit
Job ID: 17bd0c14-a1e6-40b0-b7da-64c683d8519a
Posted via USAJobs