Job Listing
Debt Management Specialist
Animal and Plant Health Inspection Service · Posted 11 days ago
Hybrid New Orleans, LA $50K – $72K Apply by Sep 11, 2026 Financial Administration And Program ENFJENFPESFJISFJ Customer Success
Apply for this job → About the Role
The incumbent serves as a Debt Management Specialist on the Accounts Receivable Team Servicing APHIS. The Accounts Receivable Team is the focal point for agency collections and debt management. As a Debt Management Specialist, the primary responsibilities include providing excellent customer service, managing account debt using a variety of tools, and working well with others.
What You'll Do
- →The duties described are for the full-performance level.
- →At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
- →The duties may include, but are not limited to: Continually monitors customer accounts and pursues delinquent debt following agency guidelines.
- →Oversees customer accounts, including account reconciliations, refunds, payment tracking, collection modifications, etc. for assigned functional areas.
- →Provides excellent customer service by accurately responding to both internal and external customers in a timely and respectful manner.
- →Reviews and analyzes financial reports ensuring problems, disputes, and errors discovered are corrected and follows through to resolution.
- →Participates in projects and activities to determine better methods and tools for performing customer account services and debt management activities.
- →Tailors correspondence appropriately using email, phone, letter, etc.
- →Analyzes customer financial statements; measuring the strengths and weaknesses of potential accounts and evaluating the degree of risk in situations where the customer's financial condition is marginal.
- →Works with other agencies and program field offices to decide the most effective course of debt management action to use in the case of serious delinquent accounts.
Requirements
- ✓Please see above for education qualification requirement information.
- ✓Transcripts including the date your degree was conferred are required.
- ✓Applications will not be considered without this documentation.
Personality Fit
Job ID: 194a404b-fda7-41d6-9ba3-dc4669699b27
Posted via USAJobs