Job Listing
Customer Service Technician NF2
U.S. Marine Corps · Posted 43 days ago
On-site Quantico, VA $40K – $50K Apply by Jun 2, 2026 Financial Clerical And Assistance ENFJENFPESFJISFJ Customer SuccessTrades
Apply for this job → About the Role
Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
What You'll Do
- →The Customer Service Technician will work closely with other team members to provide outstanding service to our Marines, their families, and to Marine Corps Commands by answering questions, and addressing concerns on all financial issues or general questions regarding accounting transactions.
- →The Customer Service team is a key component to ensure the success of the Shared Services Center.
- →To this end, Customer Service Technicians will be required to be team focused and to acquire knowledge of Customer Service Best Practices along with understanding Accounting and Finance within the Shared Services Center.
- →The Customer Service team will provide Customer Relationship Management that includes but is not limited to problem solving, marketing, organizational knowledge, and communications.
- →The Customer Service Technician will likely handle a high volume of calls and should create a positive experience for each customer.
- →They will listen to customers to understand the reason for their call, address all questions and or complaints, and provide an accurate and efficient response.
- →The Customer Service Technician provides World Class Customer Service with an emphasis on customer centricity, professionalism and courtesy.
- →To be a successful Customer Service Technician, you should be customer-focused, detail-oriented, and efficient.
- →You should also be polite, reliable, knowledgeable, adaptable, and be open to work in a very demanding constantly changing organization.
- →The Customer Service Technician alerts a higher-level supervisor, or relevant point of contact, for assistance as required following a tiered escalation support system.
- →Adheres to safety regulations and standards.
- →Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.
- →Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.
- →Performs other related duties as assigned.
Requirements
- ✓EVALUATIONS: See Duties and Qualifications
Benefits
- ★The Federal government offers a number of exceptional benefits to its employees.
- ★Benefits you get to enjoy while working at MCCS include but are not limited to: • Stability of Federal Civilian Service • People with passion for doing work that matters • Quality of Work Life Balance • Competitive Pay • Comprehensive Benefit Packages • Marine Corps Exchange and Base Facility Privileges
Personality Fit
Job ID: 8fe693ed-d8b5-4198-bf8e-cfecaa82b688
Posted via USAJobs