Job Listing
CUSTOMER SERVICE REPRESENTATIVE
Defense Finance and Accounting Service · Posted 1 days ago
Hybrid Kaiserslautern $35K – $45K Apply by Jul 13, 2026 Financial Clerical And Assistance ESFJISFJ Customer Success
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What You'll Do
- →Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including late payment, underpayment or over-payment of invoices.
- →Uses automated pay systems to research, analyze and resolve customer service issues.
- →Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplicate payments or other problem situations.
- →Receives, researches, analyzes, and answers telephone and written inquiries concerning functions related to contractor and vendor pay.
- →Discusses problems and questions related to contractor and vendor pay and provides immediate answers to inquiries.
- →Explains and/or assists inquirers in the preparation of various forms and documents.
Requirements
- ✓GS-05 Substitution of Education for Experience: Four years of successfully completed education above the high school level in any field for which high school graduation, or the equivalent, is a prerequisite may be substituted to meet the specialized experience required.
- ✓Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements.
- ✓GS-06 Substitution of Education for Experience: Six months of graduate education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled.
- ✓Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements when the education is directly related to the position being filled.
- ✓If you are using education to substitute for the specialized experience and/or a basic requirement, you must submit transcripts at the time you apply.
Personality Fit
Job ID: e122f92d-6a23-41de-8977-76b37cb5033c
Posted via USAJobs