Job Listing
Customer Service Representative (Correctional)
Bureau of Prisons/Federal Prison System · Posted 4 days ago
On-site Lexington, KY $64K – $76K Apply by Sep 18, 2026 Miscellaneous Clerk And Assistant ESFJISFJ Customer Success
Apply for this job → About the Role
Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
What You'll Do
- →Serves as a Customer Service Representative overseeing the call center telephone service operations handled by inmate work details.
- →Responsible for the day-to-day operation of the call center and supervision of the inmate work details.
- →Provides expert advice to inmate workers, handling unique situations involving call center support inbound calls from customers, monitoring inmate telephone skills, ensuring proper work flow, paper flow and accountability of the inmate workers.
- →Responsible for the planning, development, implementation, and evaluation of the call center operation.
- →Prepares and analyzes various reports and backlogs or other operational workload problems.
- →Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution.
- →The staff correctional responsibilities precede all others required by this position and is performed on a regular and recurring basis.
Requirements
- ✓Career Transition Programs (CTAP or ICTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service.
- ✓See USAJOBS' Career Transition Programs for more information.
- ✓EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.
- ✓More information can be found here: U.S Department of Justice - Equal Employment Opportunity Policy Key Requirements: U.S.
- ✓Citizenship is Required.
- ✓See Special Conditions of Employment Section.
- ✓Selective Service Requirement ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement.
- ✓Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable).
- ✓All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S.
- ✓Department of Education.
- ✓For a list of schools that meet this criteria, Click Here.
- ✓Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S.
- ✓Department of Education website: Recognition of Foreign Qualifications.
- ✓If you are selected for this position and qualified based on education (i.e. basic education requirement and/or substitution of education), you will be required to provide an OFFICIAL transcript prior to your first day on duty.
Personality Fit
Job ID: b7e4452a-9f60-4ec2-a28c-7a5ef5861a94
Posted via USAJobs