Job Listing
Customer Service Representative (Correctional)
Bureau of Prisons/Federal Prison System · Posted 51 days ago
On-site Bryan, TX $64K – $82K Apply by Aug 3, 2026 Miscellaneous Clerk And Assistant ESFJISFJ Customer Success
Apply for this job → About the Role
Corrections professionals who foster a humane and secure environment and ensure public safety by preparing individuals for successful reentry into our communities.
What You'll Do
- →Serves as a Customer Service Representative overseeing the call center telephone service operations handled by inmate work details.
- →Responsible for the day-to-day operation of the call center and supervision of the inmate work details.
- →Provides expert advice to inmate workers, handling unique situations involving call center support inbound calls from customers, monitoring inmate telephone skills, ensuring proper work flow, paper flow and accountability of the inmate workers.
- →Responsible for the planning, development, implementation, and evaluation of the call center operation.
- →Prepares and analyzes various reports and backlogs or other operational workload problems.
- →Along with all other correctional institution employees, incumbent is charged with responsibility for maintaining security of the institution.
- →The staff correctional responsibilities precede all others required by this position and is performed on a regular and recurring basis.
Requirements
- ✓Career Transition Programs (CTAP): These programs apply to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service.
- ✓To receive selection priority for this position, you must: 1.
- ✓Meet CTAP eligibility criteria; 2.
- ✓Be rated well-qualified for the position, scoring at least half of the total possible points for the vacancy KSAs or competencies; and 3.
- ✓Submit the appropriate documentation to support your CTAP eligibility: A copy of the agency notice (i.e., separation notice or agency RIF letter), Most recent performance appraisal, and Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
- ✓See USAJOBS' Career Transition Programs for more information.
- ✓NOTE: Applicants claiming CTAP eligibility must complete all assessment questions to be rated under the established ranking criteria.
- ✓EEO Statement/Policy: The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.
- ✓More information can be found here: https://www.justice.gov/jmd/media/1425556/dl?inline.
- ✓See Qualifications Section for education requirements, if applicable.
- ✓ONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement.
- ✓Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable).
- ✓All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S.
- ✓Department of Education.
Personality Fit
Job ID: 5cd06a35-1458-4bd4-91de-76cb1dfcd8f1
Posted via USAJobs