Job Listing
Contact Representative - Women Veterans Call Center
Veterans Health Administration · Posted 6 days ago
On-siteCanandaigua, NY$41K – $53KApply by May 22, 2026Contact RepresentativeENFJENFPESFJISFJCustomer Success
Apply for this job →About the Role
These positions serve as a Contact Representative (CR) for the Women Veterans Call Center (WVCC) within the VA Veterans Health Administration (VHA) located at the Canandaigua VA Medical Center, in Canandaigua, New York.
What You'll Do
- →***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but may not be limited to the following: Conducts outreach calls to women Veterans not already enrolled in VA healthcare services.
- →Responds to inbound calls, chat messages and text messages from women Veterans, family members or caregivers.
- →Determines nature of call, thoroughly and accurately analyzes issue and assists with communicating caller's needs regarding benefits, services and health care needs to health care or service providers.
- →Demonstrates exceptional interpersonal communication skills and works collaboratively in meeting women's needs.
- →Applies problem solving techniques to resolve or assist in resolving women's issues and concerns.
- →Analyzes caller's situation, provides in-depth solutions based on inquiries, questions or concerns from women, their representative, families or caregivers about services and resources.
- →Applies fact finding and interviewing techniques to gather, analyze and evaluate information from women.
- →Fosters and maintains good public relations using a considerable amount of tact, diplomacy and empathy.
- →Uses computer technology to ensure accurate information collection, communication and documentation.
- →Performs other related duties as assigned.
- →Work Schedule: Set shift between Monday-Friday, 8:00am-10:00pm and Saturday, 8:00am-6:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work of this position is primarily sedentary.
- ✓No special physical demands are required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: 04cc3d40-1236-4076-8875-5660c5c4c752
Posted via USAJobs