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Contact Representative (Benefits Coordinator)
Indian Health Service · Posted 12 days ago
On-site Pawnee, OK $45K – $73K Apply by Sep 17, 2026 Contact Representative ESFJ OperationsHealthcare
Apply for this job → About the Role
Join the Indian Health Service as a Contact Representative (Benefits Coordinator) and help patients access healthcare benefits and resources. You will assist with eligibility and enrollment, provide information about available benefit programs, and coordinate with patients and outside agencies while building a rewarding career in public service and healthcare administration. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
What You'll Do
- →Assists patients in identifying and obtaining alternate healthcare resources, including Medicare, Medicaid, Veterans health benefits, private insurance, Tribal programs, and other available benefit programs.
- →Conducts patient interviews to obtain information needed to identify and verify eligibility for alternate resources.
- →Assists patients and families with completing applications, enrollment processes, and required documentation.
- →Provides information regarding program eligibility requirements, rights, benefits, coverage, and available resources.
- →Coordinates with patients, families, healthcare staff, and Federal, State, Tribal, and other organizations to verify eligibility, obtain required information, and facilitate enrollment.
- →Identifies and follows up on pending applications and assists patients with eligibility, enrollment, coverage, or benefit denial issues.
- →Maintains and updates eligibility and enrollment information and tracks alternate-resource activities.
- →Researches program requirements and changes in rules, regulations, policies, and procedures related to alternate resources.
- →Safeguards confidential medical, financial, and eligibility information in accordance with applicable privacy requirements.
- →Serves as a liaison and patient advocate to support access to available healthcare benefits and resources.
Requirements
- ✓Selectee may be subject to a probationary period U.S.
- ✓Citizenship is required Selective Service Registration is required for males born after 12/31/1959 This is a competitive vacancy announcement advertised under Delegated Examining Authority.
- ✓Selections made under this vacancy announcement will be processed as new appointments to the civil service.
- ✓Current civil service employees would therefore be given new appointments to the civil service; however, benefits, time served, and all other Federal entitlements would remain the same.
- ✓IHS Selectees whose duties and responsibilities require them to work permanently, temporarily, or occasionally in an IHS healthcare facility must comply with the IHS Employee Immunization Policy related to vaccine-preventable diseases, consistent with recommendations for healthcare workers.
- ✓Vaccine exemption requests may be available, as outlined in the IHS Employee Immunization Policy and facility guidance.
- ✓This is a designated position covered by Public Law 101-630, requiring contact or control over Indian children.
- ✓Due to this requirement, the agency must ensure that persons hired for these positions have not been found guilty of or pleaded nolo contendere or guilty to certain crimes.
- ✓Successfully pass the E-Verify employment verification check.
- ✓To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
- ✓You will need to set up direct deposit so we can pay you.
- ✓Background Investigation Requirement: This position requires the successful completion of a federal background investigation as a condition of employment.
- ✓A background investigation is a standard process used by the Federal Government to verify an individual's identity, employment history, education, and other relevant information to determine suitability for Federal service.
- ✓Upon receipt of instructions, applicants must complete all required background investigation forms within five (5) calendar days of issuance.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: f96c4ebf-1793-4d1d-934f-6e3d11b03e4d
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