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CIVILIAN PAY TECHNICIAN (HELP DESK)
Defense Finance and Accounting Service · Posted 2 days ago
On-site Indianapolis, IN $41K – $60K Apply by Jul 13, 2026 Civilian Pay ENFJENFPESFJISFJ Customer SuccessTrades
Apply for this job → About the Role
Defense Finance and Accounting Services (DFAS) mission is to lead the Department of Defense (DoD) in finance and accounting by ensuring the delivery of efficient, exceptional quality pay and financial information. Pay for first time hires to the Federal Govt will typically be set at a step 1 salary for their respective grade level. To view pay rates in a specific location visit the OPM pay tables at https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/
What You'll Do
- →Duties described below reflect the full performance level GS-06.
- →Duties assigned to an entry grade of GS-05 will be developmental in nature.
- →The Civilian Pay Help Desk responds to inbound phone calls from customers with inquiries and requests, courteously and professionally, while providing a customer experience that offers consistent and accurate information in a timely manner.
- →Researches employee leave/pay issues based on inquiries that include special pay requests, validating and requesting changes to service computation dates, advising supervisors on overtime requests, and resolving issues regarding debt letters.
- →The Help Desk technician’s primary function is to respond to inquiries in an environment involving high customer volume and sensitive content related to the overall entitlements/pay processes.
- →Determines eligibility for pay and benefits based on appointment type and pay plan, tour of duty, and location of employment.
- →Uses various automated systems and databases to: search records and customer accounts, procedures and guidelines to identify and explain information.
Requirements
- ✓Substitution of Education for Specialized Experience is generally not applicable above GS-05 but may be considered if it is directly related to the position being filled.
- ✓You MUST submit transcripts at the time you apply.
- ✓Official Transcripts: If the position you are applying for has a positive degree requirement or education forms the basis for qualifications (i.e. you would not qualify without the education obtained), you MUST submit transcripts with your application.
- ✓Official transcripts are not required at the time of application outside of what is outlined above; however, official transcripts must be verified PRIOR to appointment.
- ✓An accrediting institution recognized by the U.S.
- ✓Department of Education must accredit education.
- ✓Click here to check accreditation.
- ✓FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements.
- ✓You must show proof the education credentials have been deemed to be at least equivalent to that gained in a conventional U.S. education program.
- ✓It is your responsibility to provide such evidence when applying or prior to appointment as outlined above.
- ✓Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities.
- ✓Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree.
- ✓You must provide a copy of the letter containing the results of the equivalency evaluation upon request.
- ✓Failure to provide such documentation when requested will result in lost consideration.
Personality Fit
Job ID: ba34cc5f-c966-4ba9-bbf0-5a9cc91397e6
Posted via USAJobs