Call Answering VA

Position: Call Answering VA

Number of hours: TBA (Part Time)

Schedule: Singapore Timezone

Key Responsibilities

• Answer incoming calls and WhatsApp inquiries professionally and promptly
• Schedule, confirm, and manage appointments using Google Calendar
• Provide general information such as:

• Clinic/location details
• Office hours
• Doctors on duty
• Available appointment slots
• Price list and basic service inquiries

• Escalate concerns, urgent matters, or questions outside the approved scope through screenshots and proper documentation
• Handle emergency-related concerns appropriately and escalate immediately when necessary
• Maintain accurate appointment records and call notes
• Send reminders and follow-ups to patients/clients when needed
• Ensure a polite, calm, and patient approach during all interactions
• Coordinate with the team regarding schedule updates and client concerns
• Maintain confidentiality of patient/client information

Requirements

• Fluent in English with clear speaking voice and good pronunciation
• Excellent communication and customer service skills
• Patient, polite, and professional when handling callers
• Expert in Google Calendar management
• Comfortable handling calls through WhatsApp
• Strong attention to detail and organizational skills
• Ability to multitask and work independently
• Preferably with medical background or experience in healthcare/customer support
• Knowledge in handling urgent or emergency situations is an advantage
• Stable internet connection and quiet working environment
• Experience as a Virtual Assistant, Receptionist, or Call Support is preferred