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Visitor Experience Coordinator
Smithsonian Institution · Posted 55 days ago
Hybrid Full-time Washington, DC $58K – $92K Apply by Aug 5, 2026 General Arts And Information ENTJESFJESTJISTJ Operations
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The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located within Visitor, Volunteer, Intern and Business Engagement (VVIBE), Museum Operations, National Museum of American History (NMAH). NMAH is home to more than 1.8 million objects and more than three shelf-miles of archival collections, preserving and sharing the greatest single collection of American history in the world.
What You'll Do
- →The Visitor Experience Coordinator provides administrative and operational support to VVIBE to ensure the best possible visitor experience.
- →In this position, you will: GS-07: Support Visitor Services operations by assisting with customer service, wayfinding, crowd management, safety initiatives, accessibility services, visitor engagement, and the interpretation of content.
- →Participate in management of Visitor Services volunteer program and provide leadership over a large volunteer population.
- →Use databases and digital systems, including Constituent Relationship Management (CRM), VSys, SenSource, and ticketing systems, to support Visitor Services operations and data management.
- →Ensure VVIBE training goals are achieved by monitoring progress and providing regular status reports.
- →GS-09: In conjunction with supervisor, provide coordination of Visitor Services programs and activities, including customer service, wayfinding, crowd management, safety initiatives, accessibility services, visitor engagement, and the interpretation of content.
- →Lead and support a large volunteer population within the NMAH Visitor Services Volunteer Program, working closely with the supervisor to recruit, interview, and successfully onboard new volunteers.
- →Use dashboards and digital systems, including Constituent Relationship Management (CRM), VSys, SenSource, and ticketing systems, to track performance, maintain records, and support Visitor Services operations, while training users on system functionality and best practices.
- →Assist in designing and conducting training programs to ensure SI and NMAH strategic goals and objectives are met.
Requirements
- ✓Conditions of Employment Requires availability for a Tuesday-through-Saturday or a Sunday-through-Thursday work schedule.
- ✓Requires work on holidays and evenings.
- ✓Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date.
- ✓See the 'Required Documents' section for additional information.
- ✓For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website.
- ✓Pass Pre-employment Background Investigation May need to complete a Probationary Period Maintain a Bank Account for Direct Deposit/Electronic Transfer Males born after 12/31/59 must be registered with Selective Service.
Benefits
- ★The Federal Government offers a comprehensive benefits package.
- ★Please see Benefits at https://www.si.edu/OHR/benefits for a complete description.
- ★Flexible Spending Accounts - https://www.fsafeds.com/ Health Insurance - http://www.opm.gov/insure/health/index.asp Leave - http://www.opm.gov/oca/leave/index.asp Life Insurance - http://www.opm.gov/insure/life/index.asp Long Term Care Insurance - http://www.ltcfeds.com Retirement Program - https://www.opm.gov/retirement-services/
Personality Fit
Job ID: 170bf711-1ee0-4efb-9c7d-0f88b8890234
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