Job Listing
VCS Health Tech (Optician) Louisville/Stonybrook KY
Veterans Health Administration · Posted 1 days ago
About the Role
The Veterans Canteen Service (VCS) is seeking experienced and motivated Health Tech (Opticians) to support operations within VCS Optical Shops at the Louisville/Stonybrook, KY VA Medical Center. This position plays a critical role in delivering exceptional service by coordinating optical operations and serving as a key liaison between VCS, eye clinic providers and prosthetics teams. Join us and help enhance the experience for our Nation's Veterans.
What You'll Do
- →Duties include, but are not limited to the following: Customer Service & Patient Assistance: Greet customers and provide knowledgeable assistance with frame selection, pricing, product options, and delivery timelines.
- →Maintain a professional, welcoming environment while supporting patients in making informed eyewear decisions.
- →Eyewear Fitting & Optical Measurements: Perform eyewear fittings and obtain accurate measurements using optical equipment such as digital pupilometers, lensometers, and other tools.
- →Document patient information and measurements within the Computerized Patient Record System (CPRS).
- →Order Processing & Sales Support: Process eyewear orders, collect payments, prepare sales documentation, and enter orders into contractor and VA systems.
- →Promote appropriate lens options, upgrades, and additional eyewear using a consultative, no-pressure sales approach.
- →Coordination & Issue Resolution: Collaborate with eye clinics, laboratories, prosthetics staff, and vendors to track orders and resolve issues related to missing, damaged, or delayed eyewear.
- →Address customer concerns professionally and escalate complex issues when necessary.
- →Inventory & Merchandise Management: Maintain eyewear displays in a clean, organized, and visually appealing manner.
- →Support merchandise control, pricing, recordkeeping, and protection of inventory and fixed assets.
Requirements
- ✓As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓Additional Conditions of Employment include: -Selective Service Registration is required for males born after 12/31/1959. -Subject to background/security investigation.
- ✓Education Requirement: High school diploma or General Equivalency Diploma (GED) required.
Personality Fit
Job ID: 6559c9ae-4dd0-4952-8a5d-7997b0e02fde
Posted via USAJobs