Job Listing
Trademark Customer Experience Administrator
Patent and Trademark Office · Posted 117 days ago
Hybrid Alexandria County, VA $144K – $187K Apply by Jun 3, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ OperationsCustomer Success
Apply for this job → About the Role
This position is located in the Office of the Commissioner for Trademarks, Office of the Deputy Commissioner for Trademark Examination Policy. The Office of the Commissioner for Trademarks (TM) provides leadership and strategic direction for all aspects of the USPTO's trademark operations while also providing guidance on the policies for how trademark applications are examined and reviews examining attorneys' consistency with that guidance.
What You'll Do
- →The physical worksite for this position is located in Alexandria, Virginia.
- →Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person.
- →Position may be eligible for situational telework in accordance with agency policy/business unit discretion.
- →The agency currently allows for 52 hours of telework per calendar year.
- →This amazing opportunity is the ideal next career step for you if: You are passionate about leading the internal efforts to improve the understanding of customer needs and drive business decisions to support the design of programs and services to achieve a positive customer experience.
- →You are dedicated to overseeing contractors to assess and address internal customer experience challenges and areas of potential improvement.
- →You are eager to design and implement activities to facilitate cross-organizational collaboration to create a system of shared values and behaviors aimed at improving customer experience.
- →You are excited to develop a strategic plan that prioritizes customer experience initiatives, resources applied or needed, and strategic partners.
- →You are able to collaborate with internal and external stakeholders to define metrics to assess improvements in customer experience.
- →You are motivated to provide advice, counsel, or instructions to employees on both work and administrative matters including policies, procedures, and management directives.
Requirements
- ✓Education cannot be substituted for experience at this grade level.
Personality Fit
Job ID: 777525d9-7c09-4332-98b1-811ec7e6fb97
Posted via USAJobs