Job Listing
Telephone Operator
Veterans Health Administration · Posted 108 days ago
About the Role
The incumbent services as a Telecommunications Equipment Operator performing work which encompasses a wide variety of different duties and responsibilities relating to provision of telephone and related communications services.
What You'll Do
- →Duties may include: Refers calls to the appropriate facility or program areas based on a specific request or by ascertaining the nature of the call.
- →Initiates a trace with local telephone and police authorities on threaten or emergency related calls.
- →Activates and controls standardize computer system and peripheral equipment specifically related to telephonic operations.
- →Operates telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunication softwear.
- →Modifies and maintains operations manuals, reference books, instructions associated with programs and systems used in the Telecommunication Unit.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
- →The work area is adequately lit, heated, and ventilated.
- →Physical Demands: The work is sedentary.
- →The employee sits comfortably to do the work but may involve some standing and walking around adjusting equipment or consulting directories and manuals.
- →No special physical demands are required to perform the work.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: ffd546cc-3e8f-4f7c-aa4b-52960ef82849
Posted via USAJobs