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Telephone Operator
Veterans Health Administration · Posted 13 days ago
On-site Baltimore, MD $42K – $54K Apply by Sep 11, 2026 Telephone Operating ISTP MarketingCustomer Success
Apply for this job → About the Role
The Telecommunications Equipment Operator performs work a wide variety of different duties and responsibilities relating to provision of telephone and related communications services. The Telecommunications Equipment Operator performs telecommunication support assignments involving a significant amount of customer service in recognizing and routing patient and/or their representatives. employees, and other inquiries to the correct location and program efficiently and promptly.
What You'll Do
- →Duties to include but not limited to: Information Receptionist: Personally. provides information of a routine nature and receives and directs callers to the appropriate areas.
- →Provides general telephone and visitor referral services.
- →Refers callers to appropriate facility or program area based on specific request or by ascertaining the nature of the call.
- →Operates Facility Automatic Call Distribution Telephone System: Operates telephone system to receive and route incoming and outgoing calls utilizing complex computerized equipment and telecommunications software.
- →Interviews with incoming callers and routes the calls to their proper destination.
- →Provides telephone and organizational information to callers.
- →Regularly provides customer service to a variety of difficult calls requiring personal involvement on the part of the employee such as threatening, abusive or distraught callers.
- →Initiates trace with local telephone and police authorities on threatening or emergency related calls.
- →Answers recurring types of telephone calls such as internal network and routine long-distance calls.
- →Maintains a record of all calls requiring emergency interruptions, toll calls and long-distance calls showing the time the call was placed, the staff person requesting the call, and the number that was requested.
- →Furnishes Information: Assists customers concerning telephone extensions. organizational functions, and staff information.
- →Receives telephone trouble calls. maintains a trouble log and notifies the supervisor or telephone technician of troubles.
- →Answers/places non-routine telephone related activities such as international calls and faxes and records the date/time, facility, name of the person. number requested, and other pertinent information.
- →Operates the internal and external paging system to facilities paging requests.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: ee84addd-fc9d-49c2-a11f-b3ecfa28db9a
Posted via USAJobs