Job Listing
Telephone Operator
Veterans Health Administration · Posted 31 days ago
On-site Huntington, WV $37K – $47K Apply by Jun 17, 2026 Telephone Operating ESFJINFJISFJISTJ Healthcare
Apply for this job → About the Role
The Telephone Operator receives, interprets and directs a high volume of routine and priority telephone calls and responds to general inquiries from Veterans, families, visitors, community providers and health care system clinical and administrative staff.
What You'll Do
- →The Telephone Operator operates a computerized telephone system that has a 1400 line capacity.
- →They handle in-coming calls for all Services of the Medical Center and, at times, for various personnel associated with Marshall University School of Medicine.
- →Major Duties include, but are not limited to: Assists employees in placing long distance, commercial, and directory assistance calls as requested and completes all calls outside of the United States as required.
- →Initiates 8 party conference calls form the console, as well as, preparing and setting up equipment for larger conference calls.
- →Handles incoming and outgoing calls in rapid succession, while maintaining a positive response for information at the front window and telephonic response.
- →Maintains a pager listing on Intranet, Home Page and VISTA and ensures listings are correct.
- →Activates numerous emergency codes in event of an emergency or disasters.
- →Follows the appropriate protocol for handling homicidal/suicidal callers.
- →May serve as first point of contact for patients entering the Medical Center and resolves patient issues from throughout the Medical Center Daily assists Medical Center staff by releasing the employee's computer should multiple sign-ons occur.
- →Maintains courteous and prompt assistance when directing difficult calls and uses personal judgement to complete these calls.
- →Provides lost and found services for the facility including receiving, safeguarding, storing, and processing items turned in as found and eventual disposition of the property.
- →Assists in fact finding and collection/compilation of data for special projects in the Business Office.
- →Monitors various alarm systems, including Code Red, Code Blue, Rapid Response, Fire, and Telephone alarms.
- →All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: ec90a392-e4ea-4a41-96e4-b2701a0454a2
Posted via USAJobs