Job Listing
Telephone Operator
Veterans Health Administration · Posted 1 days ago
About the Role
The incumbent serves as a Telecommunications Equipment Operator performing work which encompasses a wide variety of different duties and responsibilities relating to provision of telephone and related communications services. The Telecommunications Unit is comprised of multiple attendant telephone consoles, various emergency alarms, police radio communication equipment and facility short- and long-range paging system.
What You'll Do
- →Duties include but not limited to: Principal Duties and Responsibilities: Information receptionist, operating facility automatic call distribution telephone system, maintenance of computer documentation, and telecommunication equipment operator.
- →Information Receptionist: Personally provides information of a routine nature and receives and directs callers to the appropriate areas.
- →Provides general telephone and visitor referral services.
- →Refers callers to appropriate facility or program area based on specific requests or by ascertaining the nature of the call.
- →Operates Facility Automatic Call Distribution Telephone System: Operates telephone system to receive and route incoming and outgoing calls utilizing complex computerized equipment and telecommunications software.
- →Interviews with incoming callers and routes the calls to their proper destination.
- →Provides telephone and organizational information to callers.
- →Regularly provides customer service to a variety of difficult calls requiring personal involvement on the part of the employee, such as threatening, abusive, or distraught callers.
- →Initiates trace with local telephone and police authorities on threatening or emergency-related calls.
- →Answers recurring types of telephone calls such as internal network and routine long-distance calls.
- →Maintains a record of all calls requiring emergency interruptions, toll calls, and long-distance calls showing the time the call was placed, the staff person requesting the call, and the number that was requested.
- →Furnishes Information: To customers concerning telephone extensions, organizational functions, and staff information.
- →Receives telephone trouble calls, maintains a trouble log, and notifies the supervisor or telephone technician of troubles.
- →Answers/places non-routine telephone-related activities such as international calls and faxes and records the date/time, facility, name of the person, number requested, and other pertinent information.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 5154e80f-d770-41f8-8336-1b202faaf51f
Posted via USAJobs