Job Listing
Telecommunications Equipment Operator - Part Time
Veterans Health Administration · Posted 55 days ago
About the Role
The primary purpose of the position is to provide comprehensive telephone and telecommunications support to all VISN 12 facilities and customers, and is part of the VISN 12 Centralized Attendant Center located at the William S. Middleton Memorial Hospital, Madison, WI.
What You'll Do
- →***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** **NOTE: This is a part-time position (26 hours/week).
- →The salary listed represents full-time employment and will be pro-rated based on the actual number of hours worked each pay-period.
- →Likewise, benefits and time-off accrual will also be prorated and based on your part-time work schedule.
- →Major duties include but are not limited to the following: Performs telecommunications support assignments involving customer service in recognizing and routing patient and other inquiries to the correct location and program.
- →Provides telephone information and referral services to callers.
- →Interviews incoming callers and routes calls to the proper destination.
- →Operates the telephone system to receive and connect incoming and outgoing calls utilizing computerized telecommunications equipment and software.
- →Provides customer service for difficult calls requiring personal involvement, including threatening, abusive, or distraught callers.
- →Contacts local telephone companies and emergency authorities regarding threatening or emergency-related calls.
- →Receives telephone trouble calls, maintains a trouble log, and notifies appropriate personnel of system troubles.
- →Operates the internal and external paging system.
- →Maintains computerized telephone files and telephone directories.
- →Performs file maintenance by updating computerized telephone files and telephone directories.
- →Sets up, operates, and monitors computer systems and peripheral equipment.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 56a54f93-76c5-4428-8d17-4c61c5f18665
Posted via USAJobs