Job Listing
Supervisory Veterans Service Representative (AVSCM)
Veterans Benefits Administration · Posted 5 days ago
Hybrid Phoenix, AZ $132K – $171K Apply by Sep 18, 2026 Veterans Claims Examining ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
The Supervisory Veterans Service Representative (Assistant Veterans Service Center Manager) shares in the responsibility of managing Veterans Service Center (VSC) division operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.
What You'll Do
- →Specific duties include: Oversees the claims and appeals processing program by planning, organizing, coordinating, directing, and controlling the work of the division.
- →Directs staffing, placement, assignment and training of division personnel to manage division workflow/productivity.
- →Exercises final authority for the full range of Division's personnel actions (i.e., merit promotion, reassignment, details, etc.) Conducts long and short-range planning relating to prospective changes in functions, programs and comprehensive evaluation of goals, objectives and accomplishments.
- →Manages budgetary matters for efficient and economical methods of production.
- →Revises and develops work methods to support division priorities.
- →Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
- →Monitors Equal Employment Opportunity & Diversity Inclusion policies to ensure guidance is enforced.
- →Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
- →Serves as technical advisor to Regional Office Director, other station personnel, other organizations and agencies and other VA personnel for the administration of Compensation and Pension programs.
- →Consult with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
- →Collaborates with station management and Division Chiefs in deciding on and/or coordinating work related changes affecting other units or divisions.
- →Work Schedule: Monday-Friday, 8:00am-4:30pm Compressed/Flexible: Not Available Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓You may be required to serve a probationary period.
- ✓Selectees are required to serve a one-year supervisory probationary period if not previously completed in a Federal position.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Education can not be used to substitute specialized experience.
Personality Fit
Job ID: 82434554-c499-4d75-bdda-4fe4c08a7866
Posted via USAJobs