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Supervisory Veterans Service Representative (ADROC)
Veterans Benefits Administration · Posted 14 days ago
Hybrid Seatac, WA $141K – $184K Apply by Sep 16, 2026 Veterans Claims Examining ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
The Supervisory Veterans Service Representative (Assistant DROC Manager) shares in the responsibility of managing Decision Review Operations Center (DROC) operations through a staff of personnel responsible for claims processing, providing information, advice and assistance on all types of VA benefits to Veterans and their dependents and for providing outreach services to stakeholders.
What You'll Do
- →The incumbent: Plans, organizes, coordinates, directs and controls the work of the Division.
- →Revises and develops work methods to support division priorities.
- →Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
- →Maintains the highest technical and professional authority to make decisions in the types of claims considered most difficult or critical, or which commit the Federal Government to unusual liability.
- →Forecasts workload of the Division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
- →Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval.
- →Serves as technical advisor to the Division Manager and/or Regional Office Director for the administration of Compensation and Pension programs.
- →Establishes and builds relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
- →Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
- →Collaborates with station management and Division Managers in deciding on and/or coordinating work-related changes affecting other units or divisions.
- →Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.
- →Work Schedule: Full time, Monday-Friday, 7:30am-4:00pm PST Telework: This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation You may be required to serve a supervisory probationary period.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no substitution for education.
Personality Fit
Job ID: 027a4f53-9a68-4fde-9028-1e956379915e
Posted via USAJobs