Job Listing
Supervisory Program Specialist
Veterans Health Administration · Posted 1 days ago
On-siteVancouver, WA$80K – $105KApply by Jun 2, 2026Miscellaneous Administration And ProgramENTJESFJESTJISTJ
Apply for this job →About the Role
This position is located in the Business Office and serves as the Manager of the Portland VA Medical Center Telephone Access Program in Vancouver, Washington. The incumbent will be reporting to the Business Office Assistant Chief and is responsible for development, coordination, and implementation of all systems related to the patients' care experience via phones, Audiocare and other such programs. This position will have supervisory responsibilities by overseeing two departments.
What You'll Do
- →Duties include but not limited to: The incumbent is responsible to effectively and efficiently manage the day to day administrative and technical operations of the Telephone Access Program.
- →The incumbent is the gatekeeper to all telephone access requests made by services within the medical center and also represents the medical center for all VISN and National calls, meetings and monitor and oversees any pilot programs affecting telephone access.
- →The incumbent is responsible for the oversight for the telephone access program, including the assurance that all patient care calls into the PVAMC meet all the local and national standards of performance.
- →They are responsible for creating a streamlined service that eliminates unnecessary duplication and rework related to patient phone access.
- →The incumbent is accountable to be actively engaged in planning for program growth and adjustments for new requirements.
- →Incumbent is responsible to maintain awareness of strong practices within other VA facilities, VISN's as well as the private sector.
- →The incumbent is responsible for the update, maintenance and creation of all Audiocare changes and requests.
- →This also involves coordinating with regional IT partners for updates which would involve shutting the system down after hours.
- →The incumbent develops policies and procedures that accurately describe and support the goals of the Telephone Access Program.
- →Incumbent serves as the coordinator for use of applications, training, set up and revision for all telephone requests for the phone access program to all telephone lines throughout the medical center.
- →Monitor multiple servers to ensure phone coverage for all service queues and take action when services do not have adequate phone coverage during business hours.
- →Incumbent is responsible for the patient experience in accessing care at Portland VA Medical Center which encompasses mainly access via the phone system.
- →This includes Audiocare and the interactive voice response program of telephone access.
- →Incumbent will develop matrix measures to monitor outcomes, provides ongoing analysis and evaluation of effectiveness and efficiency of program.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: f0d1cea9-52db-4bb9-bdf7-cb76977d1bd1
Posted via USAJobs