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Supervisory Program Specialist
Veterans Health Administration · Posted 2 days ago
On-site Palo Alto, CA $112K – $145K Apply by Jun 29, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
Serves as the Fisher House Manager within Voluntary and Hospitality Service at VAPAHCS overseeing all administrative, supervisory, and liaison functions for a multi-room Fisher House lodging facility supporting families of hospitalized Veterans and active duty service members, including daily operations, staff and volunteer supervision, budget and donation management, safety, guest support, and coordination with leadership, the Fisher House Foundation, and internal and community partners.
What You'll Do
- →Major Duties: Manages the day-to-day operations of the VA Palo Alto Fisher House, a multi-guest family lodging program serving Veterans, Service members, and their families.
- →Provides supervisory leadership to a multidisciplinary team including a GS-9 Program Specialist, GS-6 Program Support Assistant, contract housekeeping staff, and volunteers, to ensure high-quality guest services.
- →Develops, implements, and maintains local policies, SOPs, and house rules governing Fisher House eligibility, referrals, lodging operations, and guest services.
- →Serves as the primary liaison between Fisher House guests and clinical teams, coordinating referrals, resolving guest concerns, and ensuring access to services such as Social Work, Patient Advocate, and clinical care.
- →Builds and maintains effective working relationships with the Fisher House Foundation, VA Central Office Fisher House Program, community partners, and Veteran Service Organizations to support the program mission.
- →Plans and coordinates community outreach and special events (tours, open houses, holiday activities, ambassador visits), including collaboration with Public Affairs to increase awareness of the Fisher House program.
- →Develops and manages the Fisher House operating budget, including fund control points, General Post Funds, and resource utilization for daily operations, maintenance, and periodic refurbishment.
- →Oversees facility safety, maintenance, and housekeeping, including inspections, work orders, safety drills, emergency planning, and ensuring a safe, clean, and comfortable environment for guests.
- →Designs and delivers training and orientation for staff, volunteers, and stakeholders on Fisher House policies, customer service, safety, emergency procedures, and roles and responsibilities.
- →Maintains program records and reports (donations, occupancy, budgets, key activity reports) and represents the Fisher House at facility committees, planning meetings, and external conferences.
- →Work Schedule: 9:00 a.m. to 5:00 p.m.
- →M-F Virtual: This is not a virtual position.
- →Position Description/PD#: Supervisory Program Specialist/PD6838-O Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 781b4183-e45c-4a04-8dfd-4695fac01ef1
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