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Supervisory Program Specialist
Veterans Health Administration · Posted 15 days ago
Hybrid Fort Riley, KS $64K – $83K Apply by Sep 4, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Customer Success
Apply for this job → About the Role
The Supervisory Program Specialist is located in the Enrollment & Case Management Division of the VA Health Eligibility Center. This position will be in the VHA Enrollment and Case Management call center whose primary initiative is to support the Veteran's Health Enrollment system. The primary purpose of this position is to provide second line supervision and management support for staff performing in Enrollment & Case Management.
What You'll Do
- →Performs supervisory tasks within the scope of the existing HEC policies.
- →Observes subordinate staff performance and conduct work performance critiques.
- →Monitors timeliness of customer support provided by subordinate staff.
- →Develops and implements programs and techniques to establish new and modified work methods /business procedures.
- →Ensures subordinates are trained or otherwise familiar with the section and HEC policies/procedures.
- →Performs multi-functional studies and special projects.
- →Work Schedule: Monday through Friday, 8:00am to 4:30pm CST Telework: This position may be authorized for Ad-hoc telework.
- →Virtual: This position is not a virtual position.
- →Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption.
- →Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer.
- →Position Description/PD#: Supervisory Program Specialist/PD06849A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 47924bd8-cd7d-4b5b-b992-c42ce9b89ac4
Posted via USAJobs