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Supervisory Program Specialist
Veterans Health Administration · Posted 36 days ago
On-site Madison, WI $62K – $80K Apply by Aug 19, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
This position is located in the Chief of Staff Office of the William S. Middleton Veterans Hospital. The purpose of this position is to serve as the a link between the Medical Support Asst.'s and the Group Practice Mgr. to provide support. The incumbent is responsible for performing appt., audits and other reviews for schedulers throughout the facility, evaluating audit results & developing actions plans. This includes responsibility for identifying & modifying area-specific training needs.
What You'll Do
- →The Supervisory Program Specialist position is located within the Chief of Staff Office at the William S.
- →Middleton Veterans Hospital, 2500 Overlook Terrace, Madison, WI 53705.
- →This position is to serve as the integral link between the Medical Support Assistants (MSA's) and the Group Practice Manager (GPM) in providing oversight, support and evaluation of scheduling staff as it is related to scheduling responsibilities and appointment management.
- →The Supervisory Program Specialist performs first-level supervisory functions providing planning and direction to Supervisory Medical Support Assistants and is second-level supervisor to over one hundred MSA's throughout the facility and associated Community Based Outpatient Clinics (CBOC's).
- →Diversity StatementThe William S.
- →Middleton Memorial Veterans Hospital is committed to fostering and sustaining an environment which celebrates diversity, provides equitable opportunities for employment and promotion, and supports inclusiveness in our culture.
- →Together, we strive to create and maintain working and learning environments that promote professional growth and teamwork, and are inclusive, equitable and welcoming.
- →We embrace our differences as individuals and unite as a team toward a common goal: to serve our nation's Veterans.
- →Duties Supervisory Program Specialist duties include, but not limited to: Knowledge of appropriate laws, regulations, VA directives, manual guidelines and local policies and procedures.
- →Knowledge of medical center goals and objectives and expert knowledge of scheduling directives and provisions.
- →Skill in applying analytical and evaluative techniques to the identification and resolution of issues or problems.
- →Ability to design, develop, modify and evaluate training presentations, plans, instructions, materials and aids.
- →Assists with analyzing and resolving complaints ensuring service recovery thus directly contributing to patient and family satisfaction.
- →Recommends changes in position descriptions.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 420c6cbd-d3ef-4d38-95f0-b1659d8557fb
Posted via USAJobs