Job Listing
Supervisory Operations Support Specialist
Citizenship and Immigration Services · Posted 60 days ago
Hybrid New York, NY $148K – $193K Apply by Jul 27, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Operations
Apply for this job → About the Role
Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As a Supervisory Operations Support Specialist, you will oversee Operations Support Specialists who provide technical assistance to district and field managers and staff on a wide variety of administrative functions in support of the USCIS mission.
What You'll Do
- →Organizational Location: This position is located in the Department of Homeland Security, U.S.
- →Citizenship and Immigration Services, within District 13 and are assigned based on the need of the agency.
- →Provides supervisory, technical, and administrative direction to a team of Operations Support Specialists that are responsible for providing a variety of management services, advice, and guidance essential to the direction and operations of USCIS.
- →Anticipates problems that evolve from the complex and dynamic nature of organizations served, and provides solutions that accommodate needs without compromising guiding management principles, effectiveness, efficiency, and productivity.
- →Evaluates and monitors communication and information sharing processes, recommends appropriate changes to policy, and assists in the coordination of liaison activities related to administrative functions within the District.
- →Provides advice and guidance directly to district leadership, operational managers, and incumbents on complex and difficult issues.
- →Recommends innovative methods and strategies to resolve issues.
- →Carries out EEO policies and program activities, employee discipline, resolves complaints and grievances not requiring referral to a higher authority and makes recommendations for solution of those referred to the next higher organizational level.
Requirements
- ✓Conditions of Employment: You must be a U.S.
- ✓Citizen or U.S.
- ✓Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S.
- ✓Citizenship and Immigration Services.
- ✓This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S.
- ✓Federal or Military employee serving overseas.
- ✓Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position.
- ✓You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.
- ✓EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.
- ✓Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S.
- ✓Office of Personnel Management guidance and U.S.
- ✓Office of Management and Budget plans and policies concerning hiring.
- ✓These authorities are subject to change.
- ✓Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Benefits
- ★DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
- ★Other benefits may include flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.
- ★DHS is committed to employee development and offers a variety of employee training and developmental opportunities.
- ★For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.
Personality Fit
Job ID: f7fe8d6d-5284-468a-abe7-0ee8e0aa5db4
Posted via USAJobs