Job Listing
SUPERVISORY MSA
Veterans Health Administration · Posted 5 days ago
About the Role
The Incumbent serves as a Supervisor, providing direct assistance and supervision to the staff of The Dental Service, North Charleston CBOC. The position is located in Dental Services, which is part of the Ralph H Johnson VA Medical Center in Charleston, SC. This position is responsible for providing program oversight, while directly managing and capturing the program's daily, monthly, and quarterly statistical data in order to track/report all services provided by the Dental Services, RHJ VAMC.
What You'll Do
- →Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics.
- →They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
- →The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities.
- →Demonstrated Knowledge, Skills, and Abilities.
- →Candidates must demonstrate all of the KSAs below: i.
- →Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.] ii.
- →Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii.
- →Ability to provide briefings, orientations, staff development, and training [in a patient support setting]. iv.
- →Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. v.
- →Advanced knowledge of managing or leading patient support staff in a clinic.
- →This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.
- →Work Schedule: Monday-Friday 6:30 am-3:00 pm Telework: Ad-hoc Functional Statement #10635F
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 3fe2cb3d-ca35-4994-8bc3-e72c04e66c0e
Posted via USAJobs