Job Listing
SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 47 days ago
About the Role
The Supervisory MSA will provide clerical and administrative support for the Primary Care Service, which is part of the Ralph H Johnson VA Medical Center in Myrtle Beach, SC. They monitor the status and progress of work and makes day-to-day adjustments in accordance with established priorities and will oversee the admin functions for Primary Care and Specialty Care at the Myrtle Beach Clinic. Gives on-the-job training to new employees in accordance with established procedures and practices.
What You'll Do
- →Total Rewards of a Allied Health Professional TARGETED APPLICANTS ARE CURRENT PRIMARY CARE SERVICE LINE (PCSL) EMPLOYEES ONLY AND MYRTLE BEACH PCSL LOCATION EMPLOYEES.
- →Supervisor provides direct assistance and supervision to the admin staff of the of the Myrtle Beach CBOC in Myrtle Beach, SC.
- →The supervisor is responsible for overseeing approximately (10) GS-06 Medical Support Assistants (MSAs) and (1) GS-07 Lead MSA.
- →The responsibilities of this position include providing program oversight, while directly managing and capturing the program's daily, monthly, and quarterly statistical data.
- →The supervisory monitors the status and progress of work and makes day-to-day adjustments in accordance with established priorities and will oversee the admin functions for Primary Care and Specialty Care at the Myrtle Beach Clinic.
- →Incumbent gives on-the-job training to new employees in accordance with established procedures and practices.
- →This position requires an understanding of VHA Directives for: VHA Outpatient Scheduling Processes and Procedures, Consult Processes and Procedures, Outpatient Clinic Practice Management Process for managing patients when patient demand exceeds current clinic capacity, Priority Scheduling for Outpatient Medical Services and inpatient hospital care for service-connected Veterans.
- →Knowledge of VA regulations, Systems Redesign Principles, local Medical Center Memoranda/policies, and standard operating procedures.
- →The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all Advanced Medical Support Assistant (AMSA) staff to include other Program Support Staff and is a foundational role within the Primary Care Service.
- →Other assigned duties but are not limited to: Providing program oversight, while directly managing and capturing the program's daily, monthly, and quarterly statistical data in order to track/report all services provided by the Primary Care Service.
- →Resolve complex problems to ensure patient services are met.
- →Evaluate new products, equipment, and systems to make recommendations for improved operations.
- →Identify educational or training needs.
- →Make final decisions on selections.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: ff42126f-5b4d-46d9-971a-95883165fea0
Posted via USAJobs