Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 3 days ago
About the Role
This Supervisory Medical Support Assistant (Outpatient Clinical Support) position is in the Primary Care department at the VA Boston Healthcare System (West Roxbury).
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The purpose of this position is to serve as a Supervisory Medical Support Assistant (MSA) for Outpatient Clinical Support in the VA Boston Healthcare System.
- →The incumbent is responsible for a wide range of assignments and provides administrative support to the Sections.
- →Duties include but are not limited to: Monitors and makes work assignments for lower grade MSA positions.
- →Provides input on MSA GS-6 & GS-7 performance and resolves workplace issues.
- →Supports clinics regarding clinic profile management and utilization via various reports.
- →Manages the daily staffing of assigned clinics, assuring adequate support staff is available to include coordination of leave amongst the site.
- →Resolves complex problems to ensure patient services are met.
- →Identifies educational or training needs (to include coordinating on-the-job training to all new and established MSAs).
- →Participates in hiring processes and decision selections.
- →Evaluates performance, completes performance appraisals, and assists in taking disciplinary action when necessary.
- →Extracts and analyzes data in order to provide reports in support of performance measures to senior management.
- →Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- →Assures that all appropriate VA forms are used correctly and regulations followed.
- →Acknowledges additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: f7dd00cf-ff26-4521-bd8a-dc6c99d7026e
Posted via USAJobs