Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 44 days ago
Hybrid West Roxbury, MA $70K – $90K Apply by May 22, 2026 Medical Support Assistance ISFJISTJ Healthcare
Apply for this job → About the Role
This Supervisory Medical Support Assistant (Outpatient Clinical Support) position is in the Primary Care department at the VA Boston Healthcare System (West Roxbury).
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional The purpose of this position is to serve as a Supervisory Medical Support Assistant (MSA) for Outpatient Clinical Support in the VA Boston Healthcare System.
- →The incumbent is responsible for a wide range of assignments and provides administrative support to the Sections.
- →Duties include but are not limited to: Monitors and makes work assignments for lower grade MSA positions.
- →Provides input on MSA GS-6 & GS-7 performance and resolves workplace issues.
- →Supports clinics regarding clinic profile management and utilization via various reports.
- →Manages the daily staffing of assigned clinics, assuring adequate support staff is available to include coordination of leave amongst the site.
- →Resolves complex problems to ensure patient services are met.
- →Identifies educational or training needs (to include coordinating on-the-job training to all new and established MSAs).
- →Participates in hiring processes and decision selections.
- →Evaluates performance, completes performance appraisals, and assists in taking disciplinary action when necessary.
- →Extracts and analyzes data in order to provide reports in support of performance measures to senior management.
- →Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- →Assures that all appropriate VA forms are used correctly and regulations followed.
- →Acknowledges additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: f7dd00cf-ff26-4521-bd8a-dc6c99d7026e
Posted via USAJobs