Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 4 days ago
On-site New Orleans, LA $56K – $73K Apply by Jul 6, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Supervisory, Medical Support Assistant in Community Care is aligned under the direct supervision of the Deputy Chief, Community Care. The incumbent is responsible for planning and directing administrative and technical duties in support of Community Care referral management and is delegated full administrative supervisory responsibilities.
What You'll Do
- →Duties at this level include, but are not limited to: Evaluating the work of subordinate staff.
- →Resolving complex problems to ensure patient services are met.
- →Evaluating new products, equipment, and systems to make recommendations for improved operations.
- →Identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary.
- →Will have administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities.
- →Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.
- →Provide technical and administrative supervision to a unit of PSA GS 7, AMSA GS 6 and Medical Support Assistants GS 5 administrative support staff.
- →Work Schedule: Monday-Friday, 7:30am-4:00pm.(subject to changed based on the needs of the facility) Relocation Incentive (Sign-on Bonus): Not authorized.
- →Permanent Change of Station (Relocation Assistance): Not authorized.
- →Pay: Competitive salary and regular salary increases.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available.
- →Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass Pre-Placement Evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: f7d00c99-c38b-4a1b-ba33-188f45ba82da
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