Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-siteChesapeake, VA$68K – $88KApply by May 29, 2026Medical Support AssistanceESFJESTJISFJISTJHealthcare
Apply for this job →About the Role
This vacancy is for a Supervisory Medical Support Assistant position in the Hampton VA Healthcare System located at the Hampton VAMC and Chesapeake CBOC Clinic.
What You'll Do
- →The Supervisory MSA typically supervises 10-30 MSAs from GS-3 to GS-7 level in an assigned call centers that are aligned with a clinical service.
- →They have full supervisory responsibility over assigned MSAs.
- →The Supervisory MSA is an important interface with their assigned call teams and is a liaison between those services (Specialty/ PACT) and Health Administration Service (HAS) to provide a range of administrative support.
- →Primary Care/Mental Health/Specialty Care/Sub-Specialty: Important interfaces and collaborations also occur with larger health care system providers including VA and non VA specialists, hospitals, diagnostic and treating facilities, and community based programs.
- →They have full supervisory responsibility over assigned MSAs.
- →The employee has full administrative and professional responsibility for planning and directing the MSA's activities.
- →Incumbent is responsible for establishing meetings and training to discuss work problems, adoption of new work processes, and in-service training.
- →With input from staff, formulates training plans for all new employees and refresher training for existing employees.
- →Schedules and encourages participation of employees in various Medical Center training programs and career development courses.
- →Coordinates and establishes standardization written procedures and special instructions for non-routine and complex assignments for clinic staff.
- →Under the direction of Senior HAS managers, coordinates with other HAS supervisory staff to ensure standardization of procedures throughout service and section.
- →Incumbent coordinates leave schedules to ensure coverage of assigned areas is maintained and interfaces with other HAS Managers to seek additional resources if required and coordinates the use of float teams.
- →Has final approval to approve annual and sick leave requests.
- →Maintains assigned time and leave accounts and is certifying official for assigned Time and Leave Groups using the Electronic Time and Attendance program.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: e970a8f9-cf67-42a4-aab3-ae736103b731
Posted via USAJobs