Job Listing
SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 4 days ago
About the Role
The Supervisory Medical Support Assistant (MSA) position(s) serves as the direct line supervisor for the Lead Medical Support Assistant(s) and all Medical Support Assistant (MSA) staff and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative and all interdisciplinary clinics (Outpatient and Inpatient) that support the initiative.
What You'll Do
- →Major duties include but are not limited to: Plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility for supervising at least one subordinate team leader.
- →Assign and evaluate the work of subordinate staff.
- →Resolve complex problems to ensure patient services are met.
- →Evaluate new products, equipment, and systems in order to make recommendations for improved operations.
- →Identify educational or training needs.
- →Make final decisions on selections for recruitment purposes.
- →Evaluate performance, and taking disciplinary action when necessary.
- →Full administrative and professional responsibility for planning and directing the MSAs' activities.
- →Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →Works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties associated with customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics.
- →Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage needs occurs.
- →Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification (i.e. name and full Social Security Number).
- →Use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.
- →Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: e18cd877-b7b3-484d-9e5b-af1618e19175
Posted via USAJobs