Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 7 days ago
About the Role
This position is assigned to the Health Administration Service (HAS) and physically located in the Health Benefits Unit (HBU). As a Supervisory Medical Support Assistant for Health Administration Service.
What You'll Do
- →The Supervisory MSA plans and directs programs at the Central Virginia VA Health Care System within HBU and have full supervisory responsibility for supervising at least one subordinate team leader or team.
- →The incumbent is responsible for and not limited to: Assigning and evaluating the work of Lead Medical Support Assistants, Advanced Medical Support Assistants and Medical Support Assistants.
- →Resolving complex problems to ensure patient services are met.
- →Evaluating new products, equipment, and systems in order to make recommendations for improved operations.
- →Identifying educational or training needs.
- →Making final decisions on selections; evaluating performance, and taking disciplinary action when necessary.
- →Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →Provides influence, motivation and persuasion necessary to foster the acceptance and exercise of sound management concepts, practices and innovations by other staff.
- →Interprets national regulations, policy, legislation, directives and polices relating to Veteran eligibility and enrollment within the VA in order to develop guidance for compliance.
- →Corresponds directly with beneficiaries, their family members, care givers, congressional staff, VISN staff and their program managers and facility staff of all levels.
- →Participates in monthly staff meetings with all assigned staff to maximize communication and flow of information between leadership and staff.
- →Conducts or attends regular meetings with subordinates to facilitate effective communication of needs, requirements and expectations.
- →Responsible for soliciting and providing timely feedback.
- →Communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓No education substitution
Personality Fit
Job ID: e04162db-26f8-49b5-83ff-3e776f880229
Posted via USAJobs