Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 46 days ago
About the Role
The Supervisory Medical Support Assistant (MSA) has full responsibility for supervising administrative patient support staff in an outpatient or interdisciplinary setting. Mental Health provides medical administrative support to direct patient care throughout the VA Texas Valley Coastal Bend Health Care System (VATVCBHCS).
What You'll Do
- →Total Rewards of a Allied Health Professional Assignments at this level include, but are not limited to the following: Responsible for implementing and maintaining Advanced Clinic Access principles.
- →Stays abreast of clinic wait time issues, both length of time to appointment and actual time spent waiting for the provider.
- →Functions as customer service leader in the clinic and trains staff on customer service principles.
- →Assesses patient satisfaction on a periodic basis.
- →Investigates and problem solves patient care issues to include patient complaints and congressional inquiries.
- →Provides orientation to new medical support assistant staff concerning administrative functioning of the clinic.
- →Trouble shoots information technology issues to include use of CPRS and VISTA Imaging and hardware issues.
- →Manages clinic supplies and equipment by interfacing with SPD and Biomedical Engineering.
- →Maintains physical plant of the clinic by ensuring cleanliness and functionality of surroundings.
- →Discusses, investigates, and responds to employee grievances and dissatisfactions in order to resolve conflicts.
- →Responsible for oral and written presentations at large staff meetings.-Provide ongoing training and assistance to new and incumbent personnel regarding office polies and procedures.
- →Organizes and realigns the workforce to maximize productivity by reviewing clinical profiles and work ethics for maximum utilization of clinic capacity.
- →Administer the internal review, quality, and productivity initiatives for the organization and generate required reports.
- →Monitors no-shows to clinic and assists in appropriate disposition of such patients, monitors clinic functions for quality improvement opportunities, and anticipate needed changes based on data and recommends appropriate action or suggests appropriate alternatives.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: d95acb8e-8d43-483d-9b31-445fb3c91c12
Posted via USAJobs