Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 46 days ago
About the Role
This position is located in the Business Office at the Aleda E. Lutz VA Medical Center in Saginaw, MI. The incumbent serves as a Supervisory Medical Support Assistant (MSA). NOTE: The 2-page Resume requirement does not apply to this position. For more information, refer to Required Documents below.
What You'll Do
- →Total Rewards of a Allied Health Professional Duties include but not limited to: The Supervisory Medical Support Assistant (MSA) has full responsibility for supervising subordinate Advanced Medical Support Assistants (AMSA) within the service.
- →Works collaboratively with facility programs, services, and interprofessional coordinated care team members to facilitate access to care through focused efforts on meeting the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and videoconferencing.
- →Demonstrates Courtesy and Professionalism: As frontline contact with patients and staff, the Supervisory MSA sets the tone for perception concerning quality of healthcare services at the VA.
- →A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.
- →A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.
- →Meets, Communicates, and Interacts.
- →Demonstrates ability to meet, communicate, and interact with individuals from varying backgrounds and with other health care team members in order to complete job assignments.
- →Operates Computerized Programs.
- →Demonstrates ability to use various types of office automation equipment and software, to include ability to set up, organize, and maintain record systems.
- →Utilizes such programs and databases to make appointments in a clinical setting.
- →Maintains patient confidentiality with information, per HIPAA requirements.
- →Employee Education.
- →Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.
- →Work Schedule: Monday-Friday, 8:00am-4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitute for this grade level.
Personality Fit
Job ID: d64e8641-a5f2-4ae5-9470-2931654dabcd
Posted via USAJobs