Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 5 days ago
About the Role
The position serves as a Supervisory Advanced Medical Support Assistant in the San Francisco VA Health Care System (SFVAHCS). Time will be dedicated to the Eureka CBOC. The Supervisory Advanced Medical Support Assistant is responsible for managing and supervising all the appointment management services of the clinics and supervises all Lead and Advanced Medical Support Assistants (MSAs).
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The Supervisory Advanced Medical Support Assistant collaborates with and has an extensive knowledge of all clinical services and programs, to include primary care, specialty care, mental health and ancillary services.
- →Advises supervisor strategies to manage clinic access and ensure compliant appointment management practices per VA scheduling directive guidelines.
- →Manages CPRS view alerts from providers for action involving patient care follow-up.
- →Ensures subordinate Lead and Advanced MSAs appropriately manage new consults for specialty and/or primary care clinics in CPRS to ensure consults are scheduled timely and within VA guidelines.
- →Ensures patient aligned care teams (PACTs) have the appropriate equipment, supplies and space to safely accomplish work.
- →Monitors and analyzes Automated Call Distribution (ACD) data to ensure timely phone access for patients and provides feedback and training to staff; identifies developmental and training needs for all staff operating on the ACD system.
- →Disseminates new VA Directives and procedures that impact/relate to front desk and clinic operations and provides training to staff.
- →Anticipates problems and develops systems and processes to ensure the goals and mission of the VA are able to be met. assures that the Clinical Program has the appropriate equipment, supplies, equipment repairs, space, etc., manages requests for services and resources needed by the Clinical Programs.
- →Routinely prepares correspondence that addresses issues involving these clinics.
- →Establishes and manages clinic profiles for all clinics within the area of responsibility.
- →Incumbent functions as the administrative process and policy expert, advising medical and administrative staff relative to creating new clinic profiles or making changes to established profiles. provides support in the preparation of Clinical Programs projects, reports, surveys, evaluations, and graphs.
- →Prepares and analyzes clinic access data from various sources, to include VISTA, VSSC and Clinic Practice Module, in order to provide reports and recommendations to supervisor and Clinic Leadership.
- →Gathers data maintained on multiple databases, synthesizes, analyzes, and presents the data in a clear and logical format.
- →Work Schedule: Monday-Friday, 8:00am - 4:30pm PST Telework: Not Authorized Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
Personality Fit
Job ID: d586b698-7b6f-425e-8969-eff3a16b602d
Posted via USAJobs