Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 39 days ago
Hybrid Oklahoma City, OK $62K – $81K Apply by Aug 17, 2026 Medical Support Assistance ISFJISTJ OperationsCustomer SuccessHealthcare
Apply for this job → About the Role
**The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.** Lead a team of Medical Support Assistants to ensure efficient patient scheduling and administrative operations supporting Veteran care. Oversee staffing, workflow, training, quality, and performance while collaborating with clinical teams to improve access, maintain compliance, and deliver exceptional customer service in a fast-paced healthcare environment.
What You'll Do
- →Total Rewards of a Allied Health Professional Major duties of the Supervisory Medical Support Assistant (SMSA) include, but are not limited to: Serves as first-line supervisor for Medical Support Assistants, overseeing daily operations, staffing, workflow, scheduling, quality, and compliance while supporting Veteran access to care.
- →Supervise, train, coach, and evaluate Medical Support Assistants.
- →Manage staff schedules, workload distribution, and daily staffing needs.
- →Ensure timely and accurate patient scheduling and consult management.
- →Monitor quality, productivity, and compliance with VA policies and scheduling directives.
- →Collaborate with clinical teams to improve patient access and resolve scheduling issues.
- →Support process improvements, training initiatives, and adoption of new tools and procedures.
- →Primarily sedentary administrative work performed in inpatient and/or outpatient clinical settings, with regular interaction with Veterans, providers, and multidisciplinary healthcare teams.
- →Work Schedule: Monday - Friday, 8:00am - 4:30pm.
- →Schedule may change due to needs of the service.
- →Compressed/Flexible: No Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
Personality Fit
Job ID: d305c638-b8ed-48d2-83ee-6fe7180265e6
Posted via USAJobs