Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-site Sioux Falls, SD $60K – $77K Apply by Jul 7, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all assigned MSA staff which includes at least (1) Lead MSA and is responsible for the daily oversight of the area in which they are assigned, providing direct supervision, guidance and leadership. This position is a foundational resource in providing technical counsel to meet procedural, legal, and administrative requirements relating to the care and treatment of patients.
What You'll Do
- →Total Rewards of a Allied Health Professional Major duties include, but are not limited to the following: Plans and directs programs at medical centers and/or satellite outpatient clinics and has full supervisory responsibility for supervising at least one subordinate team leader and 15+ MSAs.
- →Has full administrative and professional responsibility for planning and directing the MSAs' activities, organizes work, sets priorities, and delegate's tasks and responsibilities in order to meet deadlines.
- →Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.
- →For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
- →Must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
- →Supports patient safety standards using the correct Veterans Affairs identification in accordance with VHA Directives.
- →When assisting the MSA staff in check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect numbers.
- →Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.
- →Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process.
- →Contributes to the revenue collection process by identifying patients with third party insurance.
- →Promotes veteran registration for and utilization of My HealtheVet (MHV) and VA Online Scheduling (VAOS).
- →Applies discernment and sensitivity when performing tasks requiring resolving issues accurately and timely.
- →Facilitates any necessary follow-ups so as to ensure satisfactory resolution.
- →Work Schedule: Monday - Friday; 8am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application.
Personality Fit
Job ID: c29d5f26-ea90-4a24-a8c1-e53e32514d99
Posted via USAJobs