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SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 6 days ago
On-site Tuskegee, AL $57K – $74K Apply by Sep 17, 2026 Medical Support Assistance ESFJESTJISFJISTJ Transportation
Apply for this job → About the Role
The incumbent is responsible for ensuring Veterans are scheduled in the Community within the National requirements guidelines . The incumbent serves as a Advanced Medical Support Assistant (AMSA) Supervisor on the Automatic Call Distribution (ACD) Line within Community Care, providing level guidance to the front-line staff working the ACD Line.
What You'll Do
- →The Supervisory Medical Support Assistant (MSA) plans and coordinates the orientation and training of all new employees as required by hospital policy.
- →They provide and direct continuous on the job training, cress training, and required annual training of all employees under his/her supervision.
- →Facilitates administrative aspects of access to care, advanced clinic access, appointment and electronic waiting list management (VC.EWL), consult authorizations and related aspects of health benefits administration for his/her Unit in the Patient Scheduling Section.
- →Duties also include, but are not limited to the following: Provides direct oversight, leadership, and technical direction to Medical Support Assistants (MSA) and Advanced Medical Support Assistants (AMSA) within the Health Administration Service (HAS).
- →Ensures efficient administrative and clerical support for patient care activities, oversee scheduling and consult management functions, and serves as a key liaison between clinical staff, administrative leadership, and Veterans.
- →Responsible for workload distribution, workflow coordination, training, performance evaluation assistance, and compliance with regulatory requirements, policy, and productivity standards.
- →The incumbent demonstrates expert knowledge of VA systems, scheduling processes, access metrics, consult/encounter workflows, and revenue-generating functions related to insurance capture and eligibility.
- →Responsible for monitoring clinic utilization, ensuring access to care, reducing scheduling barriers, and promoting a Veteran-centric service culture.
- →Has daily communication and face-to-face interactions with Veterans, supervisors, family members, internal customers within CAVHCS, VISN 7, and affiliates via telephone conversations and digital communications such as secure messaging, instant messaging, and emails.
- →Responsible for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.
- →Work Schedule: Monday- Friday, 7:30am - 4:00pm (Work Schedule is subject to change based on agency need).
- →Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 63092F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: c0aa7502-d8dc-4606-8ca9-b75ff46a6d8c
Posted via USAJobs