Job Listing
Supervisory Medical Support Assistant
Veterans Health Administration · Posted 64 days ago
On-site Lexington, KY $61K – $76K Apply by Jul 17, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsCustomer SuccessHealthcare
Apply for this job → About the Role
The Supervisory Medical Support Assistant (MSA) serves in the Lexington VA Health Care System Daytime Clinical Call Center. Incumbent will oversee the operations of the Daytime Clinical Call Center staff on a day-to-day basis, providing guidance and direction to staff members and providing direct care through the answering of calls from our Veterans as well as supervisory responsibilities. This position is located at the Sousley Campus of the Lexington VA Health Care System.
What You'll Do
- →The Supervisory Medical Support Assistant (MSA) will plan and direct programs under the supervision and direction of the Nurse Manager for Connected Care.
- →The Supervisory MSA has full responsibility for supervising the subordinate Team Lead, and Medical Support Assistants, known as the Daytime Clinical Call Center Staff.
- →Assignments at this level include but are not limited to: Assigning and evaluating the work of subordinate staff Resolving complex problems to ensure patient services are met Evaluating new products, equipment and systems to make recommendations for improved operations.
- →Manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
- →Work Schedule: Monday - Friday, 8:00am - 4:30pm or 7:30am - 4:00pm.
- →Tours will be assigned upon selection and are subject to change based on the needs of the service.
- →Telework: Not Available Virtual: This is not a virtual position.
- →Functional Statement #: 31103F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: bef922c3-7b62-4544-b2a7-993b589ee2b6
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