Job Listing
SUPERVISORY MEDICAL SUPPORT ASSISTANT
Veterans Health Administration · Posted 9 days ago
About the Role
The Northern Arizona VA Health Care System is seeking a highly energetic candidate to fill the Supervisory Medical Support Assistant vacancy within the Community Care Service. The Supervisory Medical Support Assistant (MSA) serves as the direct supervisor for Lead MSAs, Advanced MSAs, and MSAs. The Supervisory MSA is proficient in all appointment scheduling, consult functions, and provides support in connection with the care and treatment given to patients.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Major duties include, but are not limited to: Monitors personnel assignments, work distribution and work performance to assure adequate service is being provided and work is properly distributed to accomplish the workload.
- →Independently carries out a wide variety of tasks involving atypical problems or complex situations.
- →Advises Lead MSA of requirements for on the job training for new MSAs.
- →Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.
- →Coordinating schedules and assignments with RN Managers/Assistant RN Managers and adjusting as needed.
- →Serves on Medical Center committees as needed, and prepare various reports in area of expertise.
- →Assures that all supervised staff receives all required annual training.
- →The incumbent is responsible for the competencies for all supervised staff.
- →Plans and/or coordinates a formal orientation and training and assures training programs for new employees are completed as required to achieve efficiency of operations on a daily and long-term basis.
- →Ensure adequate leave coordination to avoid inability to properly respond to the needs of the service.
- →Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
- →Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- →All appointments will be made with the patient's input, either in person or by phone.
- →Schedule appointments accurately and in a timely manner.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: b868dcfb-617c-4ddd-86a2-90849759bbe9
Posted via USAJobs